Refund policy

Self Care Refillery Items

We want you to love your refillable self-care products! However, due to health regulations, we cannot accept returns on refillable bath and body products or any household refills.

Here's what you need to know:

• Final Sale: All bath and body products are final sale due to health and hygiene regulations.

Product Inspection:

We take pride in offering high-quality products. We thoroughly inspect all items for accuracy and quality before they ship or are made available for pickup. We're human and from time to time mistakes are made, please be understanding of that.

Damaged or Defective Products:

If, in the rare case, you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. Be sure to provide detailed information and any supporting evidence (photos are helpful!). We'll assess the situation and offer a solution that's fair and fast.

Customer Responsibility:

Before completing your purchase, please double-check your order details to ensure you've selected the correct product size, color, and quantity. Make sure you provide the correct shipping address to avoid any delays.

Here's How to Reach Us:

For any questions or concerns regarding your purchase, damaged products, or questions please contact our customer support team at info@ibodylove.com within 48 hours of receiving the item.

Together, we're making the Earth Greener, one Refill at a time. Thank you so much!